Experiential Customer Service:
The BRAKKAM leadership has extensive experience in the development and management of world-class and acclaimed airport customer service programs. BRAKKAM understands well however that airports face a herculean challenge to deliver customer-service excellence. An airport guests does not differentiate between airport employees that are directly under the control of the airport operator, and those that are not. And yet, it remains a key responsibility of the airport leader to establish and deliver a single exceptional guest experience from all airport employees and stakeholders including airlines; concessionaires; Immigration; Customs; security and other law enforcement organizations; permittees and contractors that interact with guests. BRAKKAM’s tested and multi-faceted approach to building such world-class, affordable programs, will work to nurture and sustain an airport-wide, unified culture of customer service excellence.